Refund policy

I have a zero return policy, which means you cannot return wax so please be sure to order accordingly. I will, however, make good on lost or stolen items and please contact me if you have issues with your product.  If you do have a lost, stolen or damaged package please contact me and I will refund your money or send a new package within 7 days. If your package is damaged I will need pictures.

Please contact us at cheryl@sassywaxmelts.com for any issues you may have with your purchase. 

You can always contact us for any return question at cheryl@sassywaxmelts.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Refunds will only happen once it is determined your package is lost, stolen or damaged.

If more than 15 business days have passed since we’ve approved your return, please contact us at cheryl@sassywaxmelts.com.